SUPPORT / SHIPPING POLICY
WHERE IS OUR OFFICE?
Our headquarter is in San Jose, California, US, our customer service center is in HuBei, China.
Our Warehouse is in United States, Germany, French, United Kingdom, Netherland, Australia, Mexico, and China.
WHERE ARE OUR WAREHOUSES?
You can check this map to see our warehouses.
WHAT COUNTRIES CAN WE DELIVER TO?
We can ship to most countries in the world.
Please check the following shipping time form and see if your country is included in the list.
WHAT ARE THE ESTIMATED SHIPPING TIMES?
We offer express shipping to most of countries, before you place order, please check in the product detail page and see where is the warehouse. We will ship from the closest warehouse near you by default, Below are the estimated shipping times in different countries.
WHAT IS THE SHIPPING COST?
The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.
Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.
ABOUT CUSTOMS TAX
Taxes may apply for imported goods/services and is regulated by the country law. Casetoly is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.